Frequently Asked Questions

Q: The vending machine on the ground floor took my money! How do I get it back?
A: Visit the Vending Website to learn what the next step is.
Q: I am having trouble logging into the Databases
A: Here are steps to try first:
  1. Clear the browser cache. Directions for clearing other browsers can be found at http://www.auburn.edu/oit/security_center/browsers/ht_clearing_cache.php. OIT has directions for the common browsers. Try to access the database again.
  2. If you still can't get into the database, go to http://www.auburn.edu/myaccount and synchronize your AU computing password. Allow 5 minutes for the updated password to take effect. Try accessing the database again.

If you still cannot access a database after following those steps listed above please email the Auburn University Libraries Systems Department with the following information:

  • Name
  • Email address
  • Phone Number
  • Browser
  • Database
  • Description of the problem encountered
Q: What is my Library Barcode?
A: Visit the Barcode Explanation page to find out how to construct your barcode. You will be prompted to login with your Auburn username and password.
Q: What is ALLIES?
A: The ALabama LIbrary Exchange Service is a cooperative service that allows qualified patrons to borrow books directly from another ALLIES library located in Alabama. ALLIES materials may be requested online or in person at any participating library.

For more information, visit: www.lib.auburn.edu/allies.

 

Ask A Librarian

Q: Who may use this service?
A: These services are intended for the faculty, students and staff of Auburn University or those with questions related to the University. Calls to 334-844-1737 will be answered from 8 AM to Midnight Monday through Thursday, 8 AM to 6 PM Friday, 9 AM to 6 PM on Saturday, and 1 PM to Midnight Sunday, holidays and breaks excepted. Chats will be answered during those same hours. Email requests will be handled within 48 hours, Monday-Thursday. Questions received Friday-Sunday will be responded to by the following Tuesday.

Requests received from alumni or those not affiliated with Auburn University will be routed to our fee-based services unit, InfoQuest.
Q: What can it be used for?
A: Use this service to ask any question you might ask at the AU Libraries' Reference Desks: such as help with research, Auburn assignments, or suggestions for a source to use.

Questions that are handled by other departments include, forwarding messages to other staff members, Interlibrary Loan requests (hyperlink this and connect them to ILL) or obtaining books for patrons (hyperlink this and link to the suggested library book purchases page).
Q: What's my patron ID number?
A: Visit the What Is My Library Barcode?page for more information.
Q: How Do I Access My Library Record?
A: Your personal patron record shows the titles you currenly have checked out and their due date. You can see if one of your books has been recalled and has a new due date or if a book you have recalled is ready for pick up. Your record will also detail any financial obligations you may have incurred in the Library.

To access:
  1. Go to the Auburn Libraries homepage at www.lib.auburn.edu
  2. In the Catalog box, click on "My Account."
  3. Enter your 12-digit barcode number and last name.
  4. Click the "Login" button to access your personal record.
Q: Does the library have a particular book or journal?
A: To learn what books or journals the library owns, consult AUBIECat, the AU Libraries' Online Catalog.
Q: Where can I check the status of my Interlibrary Loan request?
A: For questions concerning Interlibrary Loan requests login to ILLiad at https://illiad.lib.auburn.edu/illiad/Logon.html.
Q: Who should Distance Education students contact for assistance?
A: For general assistance please contact the library Reference Desk at 334-844-1737. You may also contact the subject specialist librarian in your area. They are listed at: http://www.lib.auburn.edu/subjectguides/Subject_Specialists.
Q: What number can I use to contact the Library directly?
A: To reach the General Information desk, call (334) 844-1738 or Ask a Reference Librarian.

 

Aubie Asks @ the Libraries

Q: What services does the RBD Library offer?
A:
Q: How can I find a full text article?
A:
Q: How can I identify scholarly articles?
A:
Q: How do I read citations?
A:
Q: How do I use the Libraries website?
A:
Q: How do I use the Libraries Catalog?
A:
Q: What's the difference between Google and Library Databases?
A:

 

Renewals

Q: Who Can Renew Items?
A: Currently enrolled students, faculty/staff, and retired faculty can renew items up to three times online. Patrons holding "Activities" cards can renew items one time. Journals cannot be renewed online.
Q: How Do I Renew Items?
A: To renew:
  1. Go to the Auburn University Libraries homepage at www.lib.auburn.edu
  2. Click on "Renew Books." Enter your 12-digit barcode number and last name. You should see a renewal check box beside each title.
  3. Click the renewal box of each item you would like to renew.
  4. Click the "Renew Items" bar at the bottom.
  5. Check each title to make sure the item has been renewed and to find out your new due date. If the display reads "Not Renewed," the due date on the item has NOT been extended. Bring the item to the Circulation desk by the original due date.

If you have any questions, please contact the Circulation Desk at 334-844-1701.

 

Recalls

Q: How Do I Recall Items?
A: If you are eligible to recall materials, you may place a recall request on a regularly circulating item that is currently checked out. A patron is allowed to have an item for seven days before the recall goes into effect. Recalls may be placed in the Library or from a personal computer in the following manner:

To recall:
  1. Locate the item in the online catalog.
  2. Click on "Place Request(s)".
  3. Enter your 12-digit barcode number and last name in the correct boxes.
  4. Click on the "Login" button
  5. Click "OK" when Recall appears in the drop down box. The "Recall" screen will appear.
  6. Enter your 12-digit barcode number in the space marked "Barcode".
  7. Click on the "Submit Request" button. A message that states "Your patron initiated request was successful" will appear if the recall is successfully completed.
Contact the Circulation Desk at 334-844-1701 if you have any questions or encounter any difficulties.

 

 

Missing Traces

Q: How Can I Find An Item in the Library, when the catalog says it should be here?
A: If you cannot locate an item in the Library, you may place an online trace.* A library staff member will search for the item for up to four months and will notify you if the item is located. You must enter a current e-mail address or telephone number on the trace form to be notified.

To place a missing trace request:
  1. Locate the item in the online catalog.
  2. Click on "Place Request."
  3. Enter your 12-digit barcode number and last name in the correct boxes.
  4. Click on the "Login" button.
  5. Choose "Missing Trace" in the drop down box.
  6. On the Missing Trace screen, enter your 12-digit barcode number in the space marked "Barcode." In the comment section, enter your e-mail address or any other pertinent information.*
  7. Click on the "Submit Request" button. The "Your patron initiated request was successful" message will appear if the trace was placed successfully.
*If you are placing a trace on a book that is currently checked out to you but you feel that you’ve returned it, be sure to enter the phrase "Claims Returned" in the comment section.
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