Please accept our apologies for the problems you are experiencing with the Auburn University Libraries system.

Your password should be synchronized with your Auburn/Tigermail password. You can try to synchronize your password at the Auburn University Password Sync page http://www.auburn.edu/password.

Another suggestion to try would be to clear out the cache of the browser program you are using. Each time you access a file through your web browser, the browser caches (i.e., stores) it. Thus, the browser doesn't have to newly retrieve files (including any images on the page) from the remote web site each time you click Back or Forward.

Internet Explorer 8 and above

1. From the Safety menu in the upper right, click Delete Browsing History... .
2. Deselect Preserve Favorites website data, and select Temporary Internet files, Cookies, and History.
3. Click Delete.

Internet Explorer 7

1. From the Tools menu in the upper right, select Internet Options.
2. Under "Browsing history", click Delete... .
3. To delete your cache, click Delete files... .
4. Click Close, and then click OK to exit.

Firefox 3.5 and above for Windows

1. From the Tools menu, select Clear Recent History... .
2. From the Time range to clear: drop-down menu, select the desired range; to clear your entire cache, select Everything.
3. Click the down arrow next to "Details" to choose what history elements to clear (e.g., check Cookies to clear cookies).
4. Click Clear Now.

Firefox 3 for Windows

1. From the Tools menu, select Clear Recent History... , and then select the items you want to delete (e.g., Browsing & Download History, Cache, Cookies).
2. Click Clear Recent History... .

Once you have cleared the cache, try accessing the database again.

If you are still denied access, would you please provide the following information?