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Frequently Asked Questions?

Who may use this service?

This service is intended for the faculty, students and staff of Auburn University or those with questions related to the University. These requests will be handled within 48 hours, Monday-Thursday. Questions received Friday-Sunday will be responded to by the following Tuesday.

Requests received from alumni or those not affiliated with Auburn University will be routed to our fee-based services unit, InfoQuest. Patrons can also consult their local public library or another service like the Internet Public Library or Reference Desk.com.

What can it be used for?

Use this service to ask any question you might ask at the AU Libraries' Reference Desks: help with an incomplete citation, identification of a historical fact, biographical information, a quotation, or suggestions for a source to use.

Inappropriate requests include asking the librarian to research topics, forward messages to other staff members, Interlibrary Loan requests or obtaining books for patrons.

What's my patron ID number?

Does the library have a particular book or journal?

To learn what books or journals the library owns, consult AUBIECat, the AU Libraries' Online Catalog.

Where can I check the status of my Interlibrary Loan request?

For questions concerning Interlibrary Loan, call 844-1728, Monday-Friday, 7:45 a.m.-4:45 p.m.

How can I renew my books online?

Self Renewal Procedure

  1. Go to AUBIECat;
  2. Click on the orange "Patron Information" button at the top;
  3. Follow the onscreen instructions to access your record. These steps will pull up your patron information. You should see renewal check boxes to the left of each title. If you don't, call Circulation at 844-1701.
  4. Click the renewal box of each item you want to renew;
  5. Click the "Renew" bar at the bottom of the list;
  6. Look at the box on the right of each item to see if it has been renewed and to find out your new due date. If it says "Not Renewed," bring the book to the first floor Circulation Desk. Journals cannot be renewed.

Who should Distance Education students contact for assistance?

Lin Thornton is the Distance Education/Outreach Services Librarian. Her phone number is (334)844-1733. Her e-mail address is thornli@auburn.edu.

What number can I use to contact the Library directly?

To reach the General Information desk, call (334) 844-1738.

Ask a Reference Librarian