In an attempt to improve reference services, our library enlisted two Auburn University industrial design students to help us re-design our reference desk. Like most libraries, our existing reference desk was the typical counter design - with librarians on one side of the counter sitting in chairs, and our customers standing on the other side and leaning over the desk to see the computer screen. In our discussions with the industrial design students, we talked about the changing nature of reference work, our desire to make the reference area feel approachable, inclusive, and comfortable for both us and most especially for our users. After several meetings with the industrial design students, we were presented a reference desk design which everyone loved. In May 2005 the new desk was installed in our library. This new design provides a comfortable consultation/reference area for us to work one-on-one with our patrons. Both we and our patrons have a comfortable chair, we both have access to the wireless computer keyboard and wireless mouse, there is room on the desk for our patrons to lay out papers and books, and everyone can see the computer screen comfortably. This new design is superior to any other reference desk design we are aware of.